Thu. Jun 20th, 2024

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What you need to know

  • Google is shutting down its Business Messages features, which allowed users to chat with businesses via Search or Maps.
  • The shutdown will happen in two phases, starting July 15, users can’t send new chats to businesses and businesses will stop receiving texts from July 31.
  • Customers can still contact businesses through other modes like phone call, emails or through their websites listed on the Business Profiles.

On Tuesday (May 28), Google announced that it will shut down the Business Messages feature on Google Maps and Search. This feature allowed users to chat directly with businesses through their profiles. Businesses could respond to users either themselves or via a chatbot.

The tech giant emailed several business owners, saying they will not be able to receive messages from their Google Business profile starting July 31. 



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